When canceling an order and the payment method is Tabby, Tamara or Mis Pay

Dear customers, here is a list of important information when canceling an order and the payment method (Medical or Visa).

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Returnable percentage

Non-refundable percentage

  • Returnable percentage: If you order a product that is unavailable or has expired, you are entitled to a full refund or exchange it for another product.


  • Non-refundable percentage: In some cases, a full refund cannot be issued when canceling an order or requesting a return, and you may incur non-refundable fees.


When you decide to cancel your order, you should be aware of any fees that may apply as a result. Here are the details of these fees clearly:

Fee details:

  1. Payment gateway fees (2.2%)
  2. These fees include a 2.2% fee of the order value, which is used by the payment gateway to complete financial transactions.


  1. Purchase trial fee (1 SAR)
  2. This includes fees for card maintenance, direct purchase, and the Apple Pay button, as well as fraud protection services.
  3. This means you will pay one riyal as a purchase trial fee.

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  1. Tax and fees paid (15%)
  2. A 15% tax is applied to the total amount of fees (payment gateway fees + purchase experience fees).
  3. This tax contributes to the costs of the successful service we provide to you.

We hope this information has clarified the process for canceling your order. If you have any further questions, please don't hesitate to contact us!




When canceling an order or requesting a refund via the payment method Tabby, Tamara, Madfou3, MES Pay, or any other installment purchases, there are two different rates.

Returnable percentage

Non-refundable percentage


  • Returnable percentage: If you order a product that is unavailable or has expired, you are entitled to a full refund or exchange it for another product.


  • Non-refundable percentage: In some cases, a full refund cannot be issued when canceling an order or requesting a return , and you may incur non-refundable fees.


When you pay using Tabby or Tamara, the funds will be processed through their respective payment gateways. If you cancel your order, a 3% fee plus one riyal will be deducted from the order value . This fee will be used to cover your refund. Tabby , Tamara, Mis Pay, and the Dubai Fridge store do not accrue interest on this amount. Please double-check your order before proceeding.

We would like to emphasize the importance of knowing the return policy of the company or organization you are dealing with before making a purchase. This is to ensure your satisfaction and confidence in the buying process.

If you have any further clarifications or any inquiries, please contact us via WhatsApp number +966548608711.

Best wishes,