When canceling an order and the payment method is Tabby, Tamara or Mis Pay

Hello dear customer,

When canceling an order or requesting a refund via Tabby or Tamara, there are two different percentages.

- Refundable percentage

- Non-refundable percentage


  • Returnable rate: When ordering a product that is not available or has expired, you are entitled to a full refund  or  exchange it for another product.


  • Non-Refundable Rate: In some cases, the full amount cannot be refunded when canceling an order or requesting  a return , and you may incur a non-refundable fee.


When you pay using Tabby or Tamara, the amounts will be processed through their payment gateway. When canceling the order, 3% plus 1 riyal will be deducted from the order value and this percentage will be used as the cost of returning the amount to you. Tabby , Tamara, mis pay or Dubai Fridge Store do not return   interest on this amount. Please make sure of your order before completing it. 

We would like to emphasize the importance of knowing the return policy of the company or institution you are dealing with before purchasing. This is  to ensure  your satisfaction and confidence in the purchasing process.

If you have any further clarifications or any inquiries, please contact us via WhatsApp number +966548608711.

Best wishes,